Refund and Returns Policy
Effective Date: January 2, 2025
At Nehin, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward Refund and Returns Policy to ensure a hassle-free experience. This policy applies to products purchased directly from nehin.site.
1. Returns Eligibility
You may return most products purchased from nehin.site within 30 days of the original purchase date. To qualify for a return, the following conditions must be met:
- The product must be in its original, unused condition and packaging.
- You must provide proof of purchase, such as a receipt or order confirmation email.
- Certain items are non-returnable due to hygiene or safety reasons, such as opened or used electronics, personal care products, and custom-made items. Please check the product details for return eligibility before purchase.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@nehin.site or call us at (512) 555-1234. Provide your order number, details of the product, and the reason for your return.
- Return Authorization: We will review your request and provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the product.
- Return Shipping: You will be responsible for the cost of return shipping unless the product is defective or incorrect. We recommend using a trackable shipping service to ensure your return is delivered safely.
3. Refunds
Once we receive the returned item and confirm that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.
- Processing Time: Refunds typically take 5-7 business days to process, depending on your payment method and financial institution.
- Partial Refunds: If an item is returned used or damaged, we may issue a partial refund based on the condition of the product.
4. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please return the original item and place a new order. The new order will be subject to our standard shipping and return policies.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately. We will assist you in resolving the issue, which may include a replacement or refund, depending on the situation.
- Proof of Damage: Please provide photos of the damaged item, packaging, and any other relevant details to help us process your claim quickly.
- Return Process: If the product is eligible for return, we will cover the cost of return shipping for defective items.
6. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take additional time to process. If you still haven’t received your refund, contact us at info@nehin.site, and we will investigate the issue.
7. Cancellations
If you wish to cancel your order, please contact us immediately. We process orders quickly, and once an order has been shipped, we cannot cancel it. In such cases, you will need to follow our return process once the item is received.
8. Exceptions and Non-Returnable Items
Certain items are not eligible for return or refund. These include:
- Gift Cards: Non-returnable.
- Custom Products: Any personalized or custom-made items cannot be returned unless they are defective or damaged.
- Opened Software: Software that has been opened is non-returnable.
9. Contact Us
If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact our customer service team at:
- Email: info@nehin.site
- Phone: (512) 555-1234
- Address: 1234 Oakwood Drive, Houston, Texas 77001